topic Payment in Get Support

Payment

MarCar — Thu, 02 Oct 2025 21:29:30 GMT

I’ve made a payment twice today, one this morning around 9 and shortly afterwards my phone worked as my payment went through. Then 3 hours later it didn’t and received another text saying that I owed Septembers payment again and still doesn’t work

Re: Payment

TheSterlinger — Thu, 02 Oct 2025 21:35:05 GMT

Restart your phone to see if it will work.

Dis you sign into your Account and verified that the payment was successful?

If it is you'd need to create a ticket for a agent to check.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Payment

hTideGnow — Thu, 02 Oct 2025 21:47:12 GMT

hi @MarCar

try reboot the phone and Reset network settings and confirm if voice and data work

and check the account status again. To avoid cache problem,

browser cache problem. please try use Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage