topic Re: cancel credit card on file switch to prepaid public phone credits in Get Support

cancel credit card on file switch to prepaid public phone credits

jcYM — Thu, 02 Oct 2025 19:49:02 GMT

as the title suggests. Can anyone help me? Don want to pay using my credit card any longer... is that possible to do?

Re: cancel credit card on file switch to prepaid public phone credits

slusagm — Thu, 02 Oct 2025 19:55:57 GMT

Just turn off Auto-pay. As long as you have credit in the account, it will renew

Turn off autopay, My Account -> Manage Subscription, then turn off Subscribed

Re: cancel credit card on file switch to prepaid public phone credits

TheSterlinger — Thu, 02 Oct 2025 19:57:29 GMT

If you want to remove the existing card from file, you can create a ticket. Only customer support can remove cc or debit cards from file.

Re: cancel credit card on file switch to prepaid public phone credits

jcYM — Thu, 02 Oct 2025 20:00:51 GMT

Sorry. And to create a ticket... what do i need to do? Also, do you recommend I top up my account before initiating this as I don't want to lose my number.

Re: cancel credit card on file switch to prepaid public phone credits

TheSterlinger — Thu, 02 Oct 2025 20:06:19 GMT

This is the link to creating a ticket. You just have to be signed into Your Account and click the title.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can purchase Public Mobile Vouchers from various supermarkets and gas stations.

If you feel comfortable to top up and have Available Funds in the account first you can do that. The account will go into suspension after next renewal when the count down starts up to 90 days.

Re: cancel credit card on file switch to prepaid public phone credits

hairbag1 — Thu, 02 Oct 2025 20:32:41 GMT

@jcYM

are you asking this because you're planning on being away from Canada for some time ? How long you going ? Remember...to use your accumulated points to pay for plan renewal...you must redeem those points towards Bill Credit and you need 15 points per redemption.

If you're planning on being gone for awhile, let us know and we can help decide best choice.