topic Re: Changing Plans before current expires, unable to do so in Get Support

Changing Plans before current expires, unable to do so

capnNorthAMERCA — Tue, 04 Jan 2022 23:13:18 GMT

Hey,

I'm new here,

Trying to change my plan from the $10 plan to the $40 4GB plan via self serve.

When I click the $40 plan, at the bottom of the page it says Top of Your Account, Change on Next renewal Date.

I'd like to change my plan now. How do I do this, I don't see a button?

Thanks

Re: Changing Plans before current expires, unable to do so

NDesai — Tue, 19 Jun 2018 06:41:44 GMT

@capnNorthAMERCA In order to change it now, you need to top up your account by making a payment from your credit card. Once you make sufficient payment, it will allow you to change it now.

Re: Changing Plans before current expires, unable to do so

cmatassa — Tue, 19 Jun 2018 11:56:08 GMT

Hi @capnNorthAMERCA,

When you are in your self-serve account, and you click on "Change Plan", you will see the list of plans available and select the one you want. Once selected, at the bottom of the page you will see two buttons: "Change on next renewal date" and the other is "Top up account". To change plans immediately, you will need to top up your account so that you account has sufficient funds in it to pay for the new plan.

Hope this helps!

Re: Changing Plans before current expires, unable to do so

bros3n — Tue, 21 May 2019 20:23:16 GMT

I looked at this option, but before I go too far, will it just charge me the extra amount i need to change the plan for the remaining of the month, and then continue to auto pay as I have outlined, or will it recharge me the full plan and change my autopay date?

Re: Changing Plans before current expires, unable to do so

geopublic — Tue, 21 May 2019 20:32:23 GMT

@bros3n wrote:
I looked at this option, but before I go too far, will it just charge me the extra amount i need to change the plan for the remaining of the month, and then continue to auto pay as I have outlined, or will it recharge me the full plan and change my autopay date?

@bros3n No, if you pick an immediate plan change it will charge you the entire amount of the new plan and you will lose what money you paid for your current plan. That is why it's best to pick a plan change on your next renewal date and not immediately.

Re: Changing Plans before current expires, unable to do so

bros3n — Tue, 21 May 2019 20:35:02 GMT

Thank you, thats what I thought. I have set it to change on renewal. appreciate the info.

Re: Changing Plans before current expires, unable to do so

LeciaroverRTK — Tue, 21 May 2019 21:02:53 GMT

You need to add money though your credit card to your account before you are active the new plan