topic Re: Porting my number from Freedom to Public Mobile in Get Support

Porting my number from Freedom to Public Mobile

Bill62 — Thu, 02 Oct 2025 18:04:32 GMT

It has been about 3 days and i can use my data and make outgoing phone calls but I cannot receive phone calls or Text in or out.

Re: Porting my number from Freedom to Public Mobile

slusagm — Thu, 02 Oct 2025 18:05:40 GMT

sound like a stuck port

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Porting my number from Freedom to Public Mobile

hTideGnow — Thu, 02 Oct 2025 18:07:04 GMT

hi @Bill62

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting my number from Freedom to Public Mobile

Khadijjah — Thu, 02 Oct 2025 22:42:13 GMT

I'm kinda having the same issue. Can I have the number please? Thanks.

Re: Porting my number from Freedom to Public Mobile

slusagm — Fri, 03 Oct 2025 11:41:54 GMT

@Khadijjah

Sent, please check your community inbox