topic Re: Unable to submit Ticket in Get Support

Unable to submit Ticket

Luz2 — Thu, 02 Oct 2025 17:22:40 GMT

I have tried a few times to submit a Ticket and receive a message back that says Error 404. Other attempts to get help have failed

Dunkman — Thu, 02 Oct 2025 17:27:44 GMT

Website is finicky at times. Maye clear cache, incognito mode or a different web browser.

If still unsuccessful, you can private message CS_Agent:

Send a private message to CSA through the following link :

mihaela_perju — Thu, 02 Oct 2025 17:28:07 GMT

You can submit a ticket using this link

slusagm — Thu, 02 Oct 2025 17:30:43 GMT

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage