topic Re: Port/Transfer out number in Get Support

Port/Transfer out number

msaeed — Fri, 03 Oct 2025 04:01:50 GMT

I want to port out my number to Freedom Mobile, but they are getting errors with my public mobile account. It is active and the number is valid! I never got the 90-minute text from public mobile either. PLEASE HELP!!! I have submitted two tickets and it’s been 12 hours no one has contacted me

Re: Port/Transfer out number

hTideGnow — Thu, 02 Oct 2025 16:57:23 GMT

hi @msaeed

ask PM support agent to check if they received the port request

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port/Transfer out number

slusagm — Thu, 02 Oct 2025 17:00:05 GMT

check if you can receive regular text from friend. Maybe reboot the phone once

and you can ask your new provider to re-submit the port request after you reboot the phone

last, maybe PM can help. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port/Transfer out number

msaeed — Thu, 02 Oct 2025 17:13:45 GMT

Phone rebooted multiple times. Called freedom mobile twice and they can’t get a hold of PM to authorize number port. I have already submitted two ticket requests and no reply. It’s been about 14 hours