topic Re: App Issue in Get Support

App Issue

Mike0791 — Thu, 02 Oct 2025 16:46:33 GMT

Received text to update my payment info on the app. Downloaded the app, tried to login but it wants me to open new plan & sim?

Re: App Issue

softech — Thu, 02 Oct 2025 16:49:01 GMT

if you have an active account with Public Mobile, the message simply means the EverSafe login system was unable to find your My Account from your email address. No worries, it is an easy fix on the PM side, you just need to engage support by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: App Issue

hTideGnow — Thu, 02 Oct 2025 16:50:10 GMT

hi @Mike0791

you can try again using Incognito/private/secret mode on your browser. If same, you will need to ask PM support agent to help. You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage