topic Re: Phone calling wrong number in Get Support

Phone calling wrong number

kendo2025 — Thu, 02 Oct 2025 16:19:32 GMT

My phone seems to be calling the wrong phone number for Greener Home Loans (1-866-292-9517). When I call that number I get a message "the call could not go through, please hang up and try again" but if I stay on the line it eventually rings but I then get a busy signal with the recipient IDs as "Air Treatment ClimateCare" which has nothing to do with Greener Home Loans. If I call the same number from my Bell home phone I get Greener Home Loans as expected and all works fine.

Re: Phone calling wrong number

hTideGnow — Thu, 02 Oct 2025 16:21:29 GMT

hi @kendo2025

it is not they called but the wrong number but a problem calling 1-800/1-888 generally. There have been some posts about this issues and it need to be resolved by PM support agent on the system

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone calling wrong number

hairbag1 — Thu, 02 Oct 2025 16:22:33 GMT

@kendo2025

I just tried that number and was successful in getting connected. I do know some Public Mobile customers were experiencing issues last week or so dialing 800 and 866 numbers. If you click the orange chat bubble on lower right side of page to start process of getting Customer Support to help...I'm sure they can fix for you.