topic Re: How can I activate SIM card instead of eSIM in Get Support

How can I activate SIM card instead of eSIM

RinRin32 — Thu, 02 Oct 2025 00:31:59 GMT

Hello,

I was not able to activate my eSIM, so I was advised to purchase a physical SIM card, which I did.
Could you please let me know how I can activate it?
I have already paid for the plan.

Thank you.

Re: How can I activate SIM card instead of eSIM

Handy1 — Wed, 01 Oct 2025 23:17:35 GMT

@RinRin32 You need get support to help sim swap the number for you just

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How can I activate SIM card instead of eSIM

Chalupa_Batman — Wed, 01 Oct 2025 23:22:53 GMT

@RinRin32 wrote:
Hello,
I was not able to activate my eSIM, so I was advised to purchase a physical SIM card, which I did.
Could you please let me know how I can activate it?
I have already paid for the plan.
Thank you.

Hello @RinRin32

If a CS Agent has advised you to purchase a SIM card, then they should have reset your account so you may enter it yourself. Here's where you enter it. Just log in to your account.

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: How can I activate SIM card instead of eSIM

slusagm — Wed, 01 Oct 2025 23:35:08 GMT

@RinRin32

check if the eSIM already installed, if so, enable it and give it another try. Click Reset network settings and test

if you wants to give up eSIM, but a PM sim card from Telus or Koodo or Mobile Klink store or Amazon, then message PM and ask them to help changing it

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How can I activate SIM card instead of eSIM

doucetamanda — Thu, 02 Oct 2025 16:03:46 GMT

same thing happened to me. I am stuck now too. Anyone have options?

Re: How can I activate SIM card instead of eSIM

hTideGnow — Thu, 02 Oct 2025 16:08:30 GMT

hi @doucetamanda

yes, PM support agent can help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But you can try the esim setup again. Remove all the old sim and disable old esim. Make sure PM esim is enabled is the only one enabled there. Reset Network settings and test

if you are really changing back to physical sim, buy a PM sim from Telus or Koodo or Mobile Klink store or Amazon

Re: How can I activate SIM card instead of eSIM

doucetamanda — Thu, 02 Oct 2025 16:11:05 GMT

thank you I have contacted someone. I appreciate your help