topic Re: Signal Strength in Sutton, Ontario in Get Support

Signal Strength in Sutton, Ontario

alc99 — Thu, 25 Sep 2025 15:46:09 GMT

Hello,

The signal strength in Sutton, Ontario (Park Rd & Bedford Rd) is abysmal - has always been and is still very poor.

Usually unable to make/take a call. It's better (5G) if I am downtown Sutton.

My phone shows -103 dBm and my husband's phone shows -123 dBm - and that's on a good day.

Today, we received a text from Public Mobile that our subscription is going up $3/month - for what??? -don't know.

However, it is making me rethink my subscription. Is there anything that can be done to improve the signal?

Thanks!

alc

Re: Signal Strength in Sutton, Ontario

hTideGnow — Thu, 25 Sep 2025 15:47:44 GMT

HI @alc99

yes, the $3 increase for $15 plan

but what phone do you have? are you using 4G or LTE or 5G?

try Reset network settings

Re: Signal Strength in Sutton, Ontario

alc99 — Wed, 01 Oct 2025 20:26:49 GMT

Already tried all the suggestions. It's a Samsung S24 .. I get 5G 2 kms away. Phone rings, but drops as soon as I answer. Was willing to put up with it for the price, but getting annoyed when price goes up without any improvement. Does Public Mobile/Telus even care? Anybody in customer service?

Re: Signal Strength in Sutton, Ontario

CSA_PM — Thu, 02 Oct 2025 12:12:55 GMT

Hello @ alc99,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Signal Strength in Sutton, Ontario

alc99 — Thu, 02 Oct 2025 13:29:38 GMT

Such craziness.. Chatbot only takes me in a circular argument! Not able to open ticket...just back to Chatbot clicking on hotlink. I have tried all the suggested course of action on the phone with no improvement. Is it just a deadzone?

Re: Signal Strength in Sutton, Ontario

CSA_PM — Thu, 02 Oct 2025 14:05:28 GMT

Hello @ alc99,

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Signal Strength in Sutton, Ontario

alc99 — Thu, 02 Oct 2025 14:58:01 GMT

Got it..Thank you! But it would really would have helped knowing what to ask/answer to actually get to the submit ticket stage. THX