topic How to make payment in Get Support

How to make payment

MVR061178 — Thu, 02 Oct 2025 14:45:58 GMT

This is every month adventure. 40 mins up to 2 hrs to make a payment

No option on mobile app as payment is in "upcoming" status, but serviceis already suspended.... *611 asks for pin, no pin record in any communication emails or messages.

So frustrating 😫

Could you please fix it.

Re: How to make payment

hTideGnow — Thu, 02 Oct 2025 14:48:02 GMT

hi @MVR061178

we all have Autopay enabled and we don't have trouble. it renew monthly seamlessly with no service disruption.

Check if your Autopay Enabled. Login My Account, go to Payment, Manage Subscription and check if "Subscribed" is toggled on.

Re: How to make payment

Meow — Thu, 02 Oct 2025 14:59:25 GMT

What you have to do is activate autopy - Subscribed

OR if you prefer manual payment have your CC registered with PM and then few days before bill day to to Payments and add funds or redeem voucher.

Re: How to make payment

hairbag1 — Thu, 02 Oct 2025 15:48:46 GMT

@MVR061178

if you were to log in to your account on the app, tap the Account tab > scroll down to find Reset Pin Number...there you can update your pin. Make sure to use a pin that you'll remember this time.