topic Data Ran out Easily and now Unable to Call in Get Support

Data Ran out Easily and now Unable to Call

DJ13 — Thu, 02 Oct 2025 13:40:17 GMT

I am sure I have been topping up my account automatically. Public Mobile even double charged me last time. A few days back it says I consumed my 10 GB data and I still have 7 days left I think. How did this happen? I have never consumed 10GB for 10 years here in Canada as we have wifi at home and I am not using much. The

Re: Data Ran out Easily and now Unable to Call

hTideGnow — Thu, 02 Oct 2025 14:06:23 GMT

hi @DJ13

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data Ran out Easily and now Unable to Call

BKNS27 — Thu, 02 Oct 2025 14:28:52 GMT

@DJ13

Data does not effect your calling time.

Re: Data Ran out Easily and now Unable to Call

DJ13 — Thu, 02 Oct 2025 15:34:35 GMT

Hi BKNS27. Thank you for responding. I am sure they are separate and you are indeed correct. I was just wondering why the chatbot was suggesting airplane mode on and off as well as restart my phone, and then make sure you have not used up my data. When I call, an automated message tells me " This call cannot be completed as you account does not have a booster.