topic Re: MY SIM CARD NEVER ARRIVES! in Get Support

MY SIM CARD NEVER ARRIVES!

BeatrizDavidson — Thu, 02 Oct 2025 04:15:38 GMT

I bought a SIM card on September 17 and until today, I haven’t received yet. I send more than 4 tickets since last Sunday and I have no answer.
I ‘ve just moved to canada and I can’t call and send messages to anyone because i don’t have a phone number.

I must solve this problem ASPS

Re: MY SIM CARD NEVER ARRIVES!

computergeek541 — Thu, 02 Oct 2025 04:16:28 GMT

@BeatrizDavidson wrote:
I bought a SIM card on September 17 and until today, I haven’t received yet. I send more than 4 tickets since last Sunday and I have no answer.
I ‘ve just moved to canada and I can’t call and send messages to anyone because i don’t have a phone number.
I must solve this problem ASPS

I've escalated this case and CSA_PM should contact you in the morning.

Re: MY SIM CARD NEVER ARRIVES!

BeatrizDavidson — Thu, 02 Oct 2025 04:39:49 GMT

Ok. I hope someone supports me.

Re: MY SIM CARD NEVER ARRIVES!

hairbag1 — Thu, 02 Oct 2025 05:12:58 GMT

@BeatrizDavidson

* look in the phone book and see if there's a Mobile Klinik in your area...they usually have the Public Mobile sims available.

* See if someone in your family or friend has an Amazon Prime account...they have the Public Mobile sims for about $5 (free shipping with a Prime account). They ship fast...you likley get the sim in a day or 2 from Amazon.

Re: MY SIM CARD NEVER ARRIVES!

BeatrizDavidson — Thu, 02 Oct 2025 08:41:12 GMT

The problem is that I paid CAD32,50 for this ship. I want my money back if I have to buy another ship

Re: MY SIM CARD NEVER ARRIVES!

CSA_PM — Thu, 02 Oct 2025 12:04:08 GMT

Hello @ BeatrizDavidson,

I’m sorry to hear about the delay. The best option would be to purchase a SIM card from a nearby store or order one through Amazon. Once you have the SIM, please reach out to us again and we’ll apply a credit equal to the amount paid—just be sure to include a photo of your receipt.

Re: MY SIM CARD NEVER ARRIVES!

Grinch — Thu, 02 Oct 2025 14:40:28 GMT

Try a CORPORATE Telus store only.

Re: MY SIM CARD NEVER ARRIVES!

BeatrizDavidson — Fri, 03 Oct 2025 00:59:32 GMT

Follow the two receipts of the payments. I bought a SIM card at the site that never arrived and another one at the Telus store today.

Re: MY SIM CARD NEVER ARRIVES!

computergeek541 — Fri, 03 Oct 2025 03:10:23 GMT

@BeatrizDavidson wrote:
Follow the two receipts of the payments. I bought a SIM card at the site that never arrived and another one at the Telus store today.

You'll need to provide this information privately to the customer support agents.

Re: MY SIM CARD NEVER ARRIVES!

BeatrizDavidson — Fri, 03 Oct 2025 09:04:29 GMT

How can I do this?