topic Re: Calls work, but not data in Get Support

Calls work, but not data

KKeating1984 — Thu, 02 Oct 2025 02:57:35 GMT

So, I can call out on my phone, but my data is not working. And before you ask… I have only used 14.61 out of 180GB… so I have the data.

-yes I tried restarting phone

-yes I submitted a ticket, I don’t have the luxury of being able to wait for them to answer

-any other suggestions?

Re: Calls work, but not data

porcupine — Thu, 02 Oct 2025 03:02:53 GMT

Did you try and reset your network setting

Re: Calls work, but not data

softech — Thu, 02 Oct 2025 03:04:51 GMT

What phone do you have?

Try Reset Network Settings

If you have an Android phone, make sure you disable the Mobile Data Limit. You might also want to confirm the APN settings:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)