topic Re: Get me outta here in Get Support

Get me outta here

JimLeahy — Thu, 02 Oct 2025 02:09:05 GMT

I’m simply done with this madness.
-125dbm avg signal strength… 5 days and counting on a ticket for my other phone…

How do I remove my card from my account? It autopays and I don’t want to remain a customer. I figure not paying is the easiest way to accomplish that. Open to other ways to close this thing out if removing a card on file is more hassle. Thanks community people.. you’re the only part of this experience that hasn’t sucked

Re: Get me outta here

Chalupa_Batman — Thu, 02 Oct 2025 02:16:03 GMT

@JimLeahy wrote:
I’m simply done with this madness.
-125dbm avg signal strength… 5 days and counting on a ticket for my other phone…
How do I remove my card from my account? It autopays and I don’t want to remain a customer. I figure not paying is the easiest way to accomplish that. Open to other ways to close this thing out if removing a card on file is more hassle. Thanks community people.. you’re the only part of this experience that hasn’t sucked

If you log into your account you can turn off autopay. Link below.

The other way to get outta here is to port your number to another service provider. That automatically closes your account.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Get me outta here

slusagm — Thu, 02 Oct 2025 02:20:16 GMT

PM is a prepaid provider, so you are locked up for another 25 days. Maybe try to see if you can get it working

What phone do you have? Try. Reset network settings

Or check if PM can re-provision the sim .

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Of course, if you want to leave, either port out the line before end of this cycle, another 25 days , or turn off Autopay from My Account -> Payment -> Manage Subscription and disable Subscribed

Re: Get me outta here

JimLeahy — Thu, 02 Oct 2025 03:20:14 GMT

That was still less straightforward than I would expect. I’ve found it on my own, it was the “unsubscribe” button that allowed me to end my service. But your answer was more cognizant of the fact that submitting tickets here is absolutely garbage and would not help me at all (5 days and counting on a ticket as I stated) ..but yours was close enough that I was able to figure it out. I was already aware that I could port out and end it that way, but honestly I don’t know who I’m going with next. I need to do some serious research on who has the best signal strength in my area before I figure that out lol

Thanks for your efforts!! Whatever incentives you get from this are NOT ENOUGH 😭

Re: Get me outta here

JimLeahy — Thu, 02 Oct 2025 02:48:22 GMT

Missed the mark on too many things there to get the answering credit..telling a customer who just complained about ticket wait times to file a ticket is 👎 appreciate the speedy response though!