topic Re: Can't Receive Text Messages in Get Support

Can't Receive Text Messages

Rock33 — Tue, 04 Jan 2022 23:13:15 GMT

Text message comes in that plan is 95% used (impossible as got the text warning 1 day after I returned from the US), then text messages stop working. I have not been receiving my text messages since the 95% used message. As with others I didn't know I had the problem until someone complained I was not replying.

Re: Can't Receive Text Messages

stonechucker — Mon, 18 Jun 2018 23:11:20 GMT

The US roaming addon is part of, if not the whole problem. It will expire on day 10, but it takes some time to fully remove.

you can private message the moderator_team and ask them to remove the US roaming. This should resume txt messaging, if you still have some available.

Are you the limited txt plan? I wonder if your US roaming may have used your txting count?

Re: Can't Receive Text Messages

Rock33 — Mon, 18 Jun 2018 23:28:46 GMT

US roaming was done today. I have unlimited texting

Re: Can't Receive Text Messages

stonechucker — Mon, 18 Jun 2018 23:35:19 GMT

Yes, I understand US roaming was done today, however there is a glitch that stops all txt messages for a period of time when the roaming plan expires. If you must have sms available, message the moderators as I mentioned above.

Re: Can't Receive Text Messages

will13am — Mon, 18 Jun 2018 23:36:32 GMT

US add-on expiry impacting text messages is a known issue. This is the latest post concerning this issue as well as the timing for the US add-on expiring.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/US-Addon-Expiry-Clarification/m-p/246223#M28904

To alleviate the issue, moderator team intervention is needed. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.