topic Re: Esim not working in Get Support

Esim not working

Natalieeee — Wed, 01 Oct 2025 16:48:51 GMT

My husbands esim quit working, and can't long into his account without the verification code sent through text. What can we do to get it working again? He's tried everything in the faq

Re: Esim not working

hTideGnow — Wed, 01 Oct 2025 16:52:23 GMT

hi @Natalieeee

new activation or existing?

make sure remove other physical sim and disable other eSIM. Check if PM eSIM is the only one there and enabled

Then Reset network settings

if same, message PM support agent for help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim not working

Natalieeee — Wed, 01 Oct 2025 16:53:43 GMT

Existing sim, he's has it for a few months now. I sent cs a message after I posted here. He's checked all settings and reset network and still nothing