topic Re: Data not working in Get Support

Data not working

fwatters1988 — Wed, 01 Oct 2025 16:21:45 GMT

I started my subscription with public mobile last week and transferred my number over from Koodo. I can text and call and my wifi is working but I cannot use my mobile data when not on wifi. How do i fix this? I have 3GB data on my plan.

Re: Data not working

hairbag1 — Wed, 01 Oct 2025 16:23:47 GMT

@fwatters1988

have you restarted your cell ?

Try a network re-set to see if that helps.

Re: Data not working

fwatters1988 — Wed, 01 Oct 2025 16:28:40 GMT

Yes i have restarted, how do I do a network reset please?

Re: Data not working

hTideGnow — Wed, 01 Oct 2025 16:32:27 GMT

hi @fwatters1988

To reset network settings, find the reset option within your device's Settings menu. For Android and Samsung devices, go to Settings > System > Advanced > Reset options or Settings > General management > Reset > Reset network settings.

To reset network settings on an Android device, go to Settings > System > Reset options > Reset network settings (or Reset Wi-Fi, mobile & Bluetooth) and tap the RESET SETTINGS button to confirm.

Re: Data not working

computergeek541 — Wed, 01 Oct 2025 16:38:54 GMT

Re: Data not working

fwatters1988 — Thu, 02 Oct 2025 13:25:55 GMT

None of the below ideas have worked, any more ideas please? Am I able to call public mobile for help?

Re: Data not working

CSA_PM — Thu, 02 Oct 2025 14:39:44 GMT

Hello @ fwatters1988,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.