topic Re: dropped calls in Get Support

dropped calls

Paul61 — Wed, 01 Oct 2025 15:29:50 GMT

Hello

I live in rural PEI and this past year has been fraught with dropped calls. I've had a call dropped three times, only to call back and have it drop again. Its very frustrating and has me considering returning to a land line. Suggestion?

Paul

Re: dropped calls

hTideGnow — Wed, 01 Oct 2025 15:31:11 GMT

hi @Paul61 you can try Reboot and Reset network settings first

but what phone do you have?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted with no 3G voice service at all
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted as much but the voice calls quality might still degraded
https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: dropped calls

funpig1 — Wed, 01 Oct 2025 16:06:47 GMT

@Paul61

First, you can reset/reboot your network settings on your phone.

Second, you can open a ticket and ask the customer agent to reset the network settings on their end.

If those two steps do not work (and when they do, relief may be temporary), there may be an ongoing network problem that telus will not admit to and is working on.

We ran into a similar dropped calls problem last year in BC. Lots of complaints. After a few months, everything was fine. I have not had a dropped call in about a year.

If you open a ticket and still get service issues, demand a bill credit. You should not be paying for the poor service in the meantime.

All providers run into this issue from time to time. Increased traffic and changing technology cause problems.

Good luck.