Need puk code

Kellyhoang — Thu, 02 Oct 2025 00:54:48 GMT

Hi, I need the PUK code for my iPhone to unlock my SIM

Re: Need puk code

BKNS27 — Wed, 01 Oct 2025 08:46:15 GMT

@Kellyhoang

You can get a PUK by opening a ticket by typing in Submit a Ticket on the Chat icon and and an agent can help you.

Re: Need puk code

softech — Wed, 01 Oct 2025 09:24:39 GMT

@Kellyhoang

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

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