topic Re: Payment in Get Support

Payment

Plss — Wed, 01 Oct 2025 01:13:20 GMT

How do I remove card off the account

Re: Payment

Sansan — Wed, 01 Oct 2025 04:43:04 GMT

~~You cannot. A card must always be on file.~~

But you can ask support.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

edited by computergeek541: crossed out incorrect information

Re: Payment

BKNS27 — Wed, 01 Oct 2025 04:43:48 GMT

~~@Plss~~

~~You can only remove your CC from your account if you are planning to port out to another carrier or closing your current account.~~

~~If this is the case, dm a CS_Agent.~~

~~https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437~~

edited by computergeek541: crossed out incorrect information

Re: Payment

computergeek541 — Wed, 01 Oct 2025 04:38:47 GMT

@Sansan wrote:
You cannot. A card must always be on file.

The above is not correct. There is no requirement to keep a card on file.

Re: Payment

computergeek541 — Wed, 01 Oct 2025 04:45:41 GMT

@BKNS27 wrote:
@Plss
You can only remove your CC from your account if you are planning to port out to another carrier or closing your current account.
If this is the case, dm a CS_Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

As with the earlier reply is this thread, please do not spread misinformation. I realize that anyone can make mistakes, but it's important not to guess if not knowing the answer. While customers do need a customer support agent to remove a payment card, any customer can remove the payment card for any desired reason. Also, the method you supplied for opening a ticket isn't correct either. The customer MUST use the previously mentioned chatbot whenever possible.