topic Re: Didn't get eSIM QR code emailed and can't complete sign-up in Get Support

Didn't get eSIM QR code emailed and can't complete sign-up

Mark1644 — Wed, 01 Oct 2025 04:37:23 GMT

As per the subject, I can't get past the log-in and get a "Step 6:6 subscription not activated message."

edited by computergeek541: changed category label as this discussion isn't related to Community

Re: Didn't get eSIM QR code emailed and can't complete sign-up

hairbag1 — Wed, 01 Oct 2025 04:23:26 GMT

you must download the Public Mobile app to your cell in order to successfully create an account and activate your new plan.

Re: Didn't get eSIM QR code emailed and can't complete sign-up

Mark1644 — Wed, 01 Oct 2025 04:34:41 GMT

I have the app. We're familiar with the app because we have it for our older children. I signed up with a new email and went through the process and as mentioned got the notification "Step 6:6 subscription not activated message."

I have tried signing in from other devices.

I did not get the welcome email with the QR as a means of applying the eSIM to the new phone.

When I sign in on another device it's trying to send a text message to the new number.....which isn't active so I can't receive the text message.

Re: Didn't get eSIM QR code emailed and can't complete sign-up

Mark1644 — Wed, 01 Oct 2025 04:44:28 GMT

Also, the credit card was charged!