https://productioncommunity.publicmobile.ca/t5/Get-Support/phone-number-invalid/m-p/1372900#M940565 <P>trying to login and asked to reactivate my account</P> Wed, 01 Oct 2025 03:12:38 GMT GlendaS 2025-10-01T03:12:38Z https://productioncommunity.publicmobile.ca/t5/Get-Support/phone-number-invalid/m-p/1372900#M940565 <P>trying to login and asked to reactivate my account</P> Wed, 01 Oct 2025 03:12:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/phone-number-invalid/m-p/1372900#M940565 GlendaS 2025-10-01T03:12:38Z https://productioncommunity.publicmobile.ca/t5/Get-Support/phone-number-invalid/m-p/1372901#M940566 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/387692">@GlendaS</a>&nbsp;the error simply means the EverSafe login system is unable to find you My Account from your e-mail address.&nbsp; No worries, it is an easy fix for PM support and you just need to engage them by direct message here:&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</P> Wed, 01 Oct 2025 03:21:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/phone-number-invalid/m-p/1372901#M940566 softech 2025-10-01T03:21:10Z