topic Re: Log in Issue in Get Support

Log in Issue

Barney3 — Tue, 30 Sep 2025 23:32:59 GMT

I have set up my account in the app, picked my plan and received my Sim card. When I try to log into my account using verification code, I get sent back to log in. Anyone have a solution to this? Am trying to transfer number and complete setup.

Re: Log in Issue

Handy1 — Tue, 30 Sep 2025 23:37:47 GMT

@Barney3 An try uninstalling the app and reinstall it see if that helps worst case you cane reach out to support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Log in Issue

Barney3 — Tue, 30 Sep 2025 23:43:47 GMT

I did delete and reinstall app but that did not help. I'll start a ticket. Thank you!

Re: Log in Issue

BKNS27 — Wed, 01 Oct 2025 01:34:38 GMT

@Barney3

Did you complete step 6?

If you did, you need to leave your old SIM in your phone and reply to the confirmation text from your old carrier confirming you are porting over to PM to complete the porting?

Once completed when old SIM stopped working and switched to the PM SIM. You can login to your account.

If you are still having issues. Dm a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437