topic Re: Need PUK code. Accident locked SIM in Get Support

Need PUK code. Accident locked SIM

Davidbukay — Wed, 01 Oct 2025 04:52:55 GMT

Hi, I need the PUK code for my iPhone to unlock my SIM

Re: Need PUK code. Accident locked SIM

Chalupa_Batman — Tue, 30 Sep 2025 23:40:31 GMT

Please contact a CS Agent to get that

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Need PUK code. Accident locked SIM

Davidbukay — Tue, 30 Sep 2025 23:45:09 GMT

Is it supposed to show the message I sent in my messages?

Re: Need PUK code. Accident locked SIM

Davidbukay — Tue, 30 Sep 2025 23:47:48 GMT

Sorry found it. It’s in “Inbox” the little arrow pointing down then “sent” in the menu lolol

SIM PIN no more service.

Davidbukay — Thu, 02 Oct 2025 12:22:33 GMT

Hi! So other day I didn’t understand what I was doing and in my iPhone Cellular settings I opened “SIM PIN” and thought it was asking me to create one but it was saying the number of attempts I failed LOL. And interpreted it as “Please confirm your PIN selection again.”

So it locked my SIM. Then I tried the PIN and got asked a PUK code and got it from an agent on here and got it fixed. But now I resetted my iPhone and when turned back on it said SIM locked. And it’s asking me to enter my SIM PIN which I don’t have setup or have forgot it. What am I supposed to do please?

Re: SIM PIN no more service.

Davidbukay — Thu, 02 Oct 2025 12:30:26 GMT

WELL! ChatGPT told me to try default PIN 0000 or 1234 and that worked. I now managed to change my SIM PIN after re-unlocking it with 1234. I hope this will help someone else! Probably the default PIN at public mobile.