topic Re: Didn't receive text from Bell during porting process in Get Support

Didn't receive text from Bell during porting process

Molly05 — Tue, 30 Sep 2025 21:19:05 GMT

I just switched to Public from Bell. I never got a text message from Bell to confirm that my number was switched to Public. At the top of my phone it shows Bell and Public. How do I get rid of the Bell?

Re: Didn't receive text from Bell during porting process

slusagm — Tue, 30 Sep 2025 21:20:57 GMT

you need to get the text from Bell first and approve the port

I suggest you to first remove the PM sim card, keep only the Bell sim, then call PM porting team and ask them to retrigger the port request so you can get the text from Bell

only remove the Bell sim (or disable Bell esim) after you replied Bell text

Porting team number, I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Didn't receive text from Bell during porting process

hTideGnow — Tue, 30 Sep 2025 21:22:09 GMT

Hi @Molly05

Did you get a text from Bell, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage