topic Re: Sim isn’t working in Get Support

Sim isn’t working

Mmuizie — Tue, 30 Sep 2025 21:13:24 GMT

My sim has no network , and it’s written SOS what does that mean please

slusagm — Tue, 30 Sep 2025 21:15:13 GMT

that means the sim not connected to the network

Try to take the sim out and put it back firmly, try on another phone as well if possible

of course, check My Account to confirm if your account is active

if you need PM to help, you might need to message them as you wont be able to receive 2FA text, message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Handy1 — Tue, 30 Sep 2025 21:19:00 GMT

@Mmuizie No worries support can help , easy fix just

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box