topic Re: Phone number in Get Support

Phone number

john_jansen — Tue, 30 Sep 2025 18:33:51 GMT

In my account profile it has a different sim and phone number. I've tried to change it back to the old phone number but it didn't work. I tried selecting a new number but that didm't work either. What should I do, my phone cannot receive or make calls.

Re: Phone number

hTideGnow — Tue, 30 Sep 2025 18:36:58 GMT

hi @john_jansen

why you have different sim?

remove all non PM physical sim, disable all non PM esim, keep only PM sim first. Then reboot phone and reset network settings and try again

if same, ask PM support agent to refresh your account, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone number

john_jansen — Tue, 30 Sep 2025 18:56:14 GMT

What is a PM physical sim?

Re: Phone number

computergeek541 — Tue, 30 Sep 2025 18:57:14 GMT

@john_jansen wrote:
What is a PM physical sim?

This refers to a SIM card that can be removed as an object from one phone and inserted into another.

Re: Phone number

hTideGnow — Tue, 30 Sep 2025 19:00:10 GMT

@john_jansen wrote:
What is a PM physical sim?

hi @john_jansen

Public Mobile Physical sim card