topic Transfering SIM on Galaxy s23 to eSIM Pixel 7 in Get Support

Transfering SIM on Galaxy s23 to eSIM Pixel 7

Addramyr — Tue, 30 Sep 2025 17:57:10 GMT

I've transfered from videotron Galaxy s23 with a SIM card to PM with a Pixel 7 with eSIM.

I went through the process, the system transfert everything and I've waited 48h.

I can call with the Pixel, but all the incoming calls are sent only to the S23.
Removing the SIM card makes all calls forwarded to voice mail.

Thanks!

hTideGnow — Tue, 30 Sep 2025 17:58:28 GMT

Did you get a text from the videotron, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Addramyr — Wed, 01 Oct 2025 12:44:00 GMT

Went to Settings > System > Reset options > Reset mobile network settings.

Received the sms on my s23, confirmed. Now it works.

Thanks!