topic Re: Support in Get Support

Support

Scottieg — Tue, 30 Sep 2025 00:54:24 GMT

What does it take to get support from this company. I've submitted a ticket and its been 36 hrs now.

Re: Support

Chalupa_Batman — Tue, 30 Sep 2025 00:58:13 GMT

@Scottieg wrote:
What does it take to get support from this company. I've submitted a ticket and its been 36 hrs now.

There have been several complaints here over the last 5 days of CS Agents not returning tickets being put in. Not sure what's going on but if there is an issue, they should say something in the Announcement section.

I'd suggest you go to your sent box and reply with the words FOLLOW UP.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Support

softech — Tue, 30 Sep 2025 01:08:39 GMT

@Scottieg

I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Support

ORNGNBLK — Tue, 30 Sep 2025 01:09:03 GMT

@Scottieg I’ve also read the recent delays with ticket replies. One thing I also noticed was that @CSA_PM sometimes chimes in to these chats. Not sure if mentioning them here helps, but if you need support…. You need support. Maybe the community can help you in the meantime though, What trouble are you having ?

Re: Support

hairbag1 — Tue, 30 Sep 2025 02:02:40 GMT

@Scottieg

it'd always advisable to pose your question here, in the Community Forum. The forum is made up with customers like you and me and usually can help resolve your concern within minutes. If we can't, then we'll invite you to message Customer Support for their help.

Re: Support

computergeek541 — Tue, 30 Sep 2025 02:49:29 GMT

@ORNGNBLK wrote:
@Scottieg I’ve also read the recent delays with ticket replies. One thing I also noticed was that @CSA_PM sometimes chimes in to these chats. Not sure if mentioning them here helps, but if you need support…. You need support. Maybe the community can help you in the meantime though, What trouble are you having ?

Only oracles and Public Mobile staff who tag or escalate an issue will get the attention of CSA_PM. This is by design to filter requests. Members generally shouldn't be tagging CSA_PM.

Re: Support

CSA_PM — Tue, 30 Sep 2025 11:58:17 GMT

Hello @ Scottieg,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage