I can’t activate eSIM

RinRin32 — Tue, 30 Sep 2025 03:23:25 GMT

Even I purchased eSIM, I can’t activate. I can see error message “ eSIM not installed “. Also, I didn’t receive the QR code. I initially purchased the eSIM while my Apple ID region was set to Japan, then switched to Canada afterwards to install public mobile application. Could this have caused the problem? How should I solve? Please tell me.

Re: I can’t activate eSIM

softech — Mon, 29 Sep 2025 16:02:52 GMT

@RinRin32

Try reboot the phone, relogin the app and see if the app can install the eSIM again

Also, there is a chance that the error was there because the Public Mobile eSIM is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: I can’t activate eSIM

CSA_PM — Mon, 29 Sep 2025 16:08:53 GMT

Hello @ RinRin32,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: I can’t activate eSIM in Get Support

I can’t activate eSIM

Re: I can’t activate eSIM

Re: I can’t activate eSIM