topic Re: Cancel subscription in Get Support

Cancel subscription

Hmnoakes — Tue, 30 Sep 2025 03:22:18 GMT

SIM card has not arrived after 10 days. How can I cancel subscription?

Re: Cancel subscription

softech — Mon, 29 Sep 2025 16:05:21 GMT

please check with PM CS agent by direct message, they might be able to find a way for you to pickup the sim card in person quickly. Of course, they can help to cancel the subscription as well

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cancel subscription

Handy1 — Mon, 29 Sep 2025 16:05:29 GMT

@Hmnoakes You have to ask support to help remove credit card number on file if you want to cancel subscription

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel subscription

hairbag1 — Mon, 29 Sep 2025 16:05:59 GMT

@Hmnoakes

you haven't actually activated a new Public Mobile account so there's nothing to cancel.

Re: Cancel subscription

Chalupa_Batman — Mon, 29 Sep 2025 16:17:55 GMT

@hairbag1 wrote:
@Hmnoakes
you haven't actually activated a new Public Mobile account so there's nothing to cancel.

That's not exactly true. If they've chosen a plan and have the SIM card sent to them, they still got charged for the plan/SIM. They may not have an active account per say but the charge still happened.

@Hmnoakes if you wish to keep the plan, because of the Canada Post strike, I suggest pickin up a SIM card via these routes. Then, you can use those to finish off the sign up with the app. Then contact a CS Agent and they can credit your account.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/