topic Re: Phone in SOS mode in Get Support

Phone in SOS mode

Bumps — Mon, 29 Sep 2025 15:42:20 GMT

recently activated PM via eSIM
phone always displays SOS mode. Cannot make calls?

Would it have been better to get a physical SIM card or is it just PM reception that is the problem?

Re: Phone in SOS mode

ORNGNBLK — Mon, 29 Sep 2025 15:47:12 GMT

@Bumps If you Ported in from a different carrier, please check that PM eSIM is set to primary and the old one is off.

Re: Phone in SOS mode

Bumps — Mon, 29 Sep 2025 15:51:26 GMT

It’s a new phone and new activation with PM

did not port anything over from old phone or carrier

Re: Phone in SOS mode

ORNGNBLK — Mon, 29 Sep 2025 15:56:17 GMT

Ok, try this. Reboot your phone, then in cell settings (iPhone) make sure “turn on this line” is selected. See if that helps, and let us know.

Re: Phone in SOS mode

Bumps — Mon, 29 Sep 2025 16:04:31 GMT

Reboot. And turn on this line is and has been selected on

Re: Phone in SOS mode

ORNGNBLK — Mon, 29 Sep 2025 16:10:06 GMT

@Bumps Please reach out to PM for assistance then. Perhaps they can look into it from the back end. Open a ticket using the orange chat bubble on the bottom right. Hope this helps you

Re: Phone in SOS mode

Bumps — Mon, 29 Sep 2025 16:13:52 GMT

Thank you for trying to help 😉

I will contact PM support

Re: Phone in SOS mode

CSA_PM — Mon, 29 Sep 2025 16:23:31 GMT

Hello @ Bumps,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage