topic Re: Automatic Payments & Service Holds in Get Support

Automatic Payments & Service Holds

Lysie — Tue, 30 Sep 2025 03:27:12 GMT

Good day all,

My current subscription cycle is from August 30th to September 29th (today). My direct deposit just hit my bank at 10:15am but previously I did not have money for my subscription in my account. It seems I cannot send text messages, make calls or receive them - actually I will receive and hear one ring of a phone call (incoming or outgoing) and for outgoing calls it tells me that my call cannot be completed as dialed, and incoming it just hung up on the other line.

When I login my account there's no pop-up messages indicating to subscribe with current plan or anything that says "Your attention is required" in order to resume my services. (I got this information from the article "How To Resume Your Service")

If anyone could help that would be great, thanks!

Re: Automatic Payments & Service Holds

slusagm — Mon, 29 Sep 2025 14:30:32 GMT

Call *611 and it will tell you if your account is Suspended or not

If suspended, use this link to make a manual payment, plan charges plus E-911 fees

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Automatic Payments & Service Holds

Dunkman — Mon, 29 Sep 2025 14:31:41 GMT

@Lysie

Looks like your account was suspended. PM likely tried to take money out of your account early this morning. You will need to load up funds equivalent to your plan cost.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Then your plan should re-activate.

Re: Automatic Payments & Service Holds

Lysie — Mon, 29 Sep 2025 14:34:39 GMT

Thank you kindly! Do you happen to know if I can load more than a month's worth of subscription money on here as well ?

Re: Automatic Payments & Service Holds

slusagm — Mon, 29 Sep 2025 14:35:23 GMT

Yes you can, but the extra will be a credit in the account and the system will use it for next renewal

Re: Automatic Payments & Service Holds

hairbag1 — Mon, 29 Sep 2025 15:39:05 GMT

@Lysie wrote:
Thank you kindly! Do you happen to know if I can load more than a month's worth of subscription money on here as well ?

you can certainly add $$ to your account for future plan renewal...BUT...remember that Public Mobile has a no refunds policy. If you decide to go elsewhere, you won't get any partial refund if you have $$ sitting in your account.