topic Re: Downgrade Subscription Package in Get Support

Downgrade Subscription Package

afzsf — Mon, 29 Sep 2025 02:00:00 GMT

How can I downgrade my package to a lower monthly fee package ?

It is not showing up the plan that I need to downgrade to.

Re: Downgrade Subscription Package

hairbag1 — Mon, 29 Sep 2025 00:09:11 GMT

you can only select from the plan options that are in your account. Depending on which plan you currently have, it's unlikely to be able to downgrade to a much lower plan.

Re: Downgrade Subscription Package

hTideGnow — Mon, 29 Sep 2025 00:09:26 GMT

HI @afzsf

you can only change to plans available on your My Account's Change Subscription page. Choose the cheapest one you see and use Change on Renewal to schedule the plan change. Then after the plan change on next renewal date, go back and check and you might see even cheaper plan. But those $20 plans or below are really only reserve for $13 or $15 plan holders. You won't get to downgrade to those

Re: Downgrade Subscription Package

afzsf — Mon, 29 Sep 2025 00:18:15 GMT

even if it means, that I may change the provider if unable to downgrade to a lower package ?

Re: Downgrade Subscription Package

hairbag1 — Mon, 29 Sep 2025 00:29:44 GMT

@afzsf wrote:
even if it means, that I may change the provider if unable to downgrade to a lower package ?

Log in to your plan and have a look at what plans are there. You'll be able to select any of them that's there. Those are the only plans you have the option of taking. We used to be able to downgrade plans but that changed a coupla years ago...Public Mobile put a stop to that then. Only other suggestion is to start a whole new account but you'll lose your current cell number if you deactivate your current plan.

Re: Downgrade Subscription Package

hTideGnow — Mon, 29 Sep 2025 00:33:38 GMT

hi @afzsf

unfortunately yes.

But if you ported out your number to another carrier, and you see better deal after, especially those new activation plan, then of course you are welcome to come back

What plan do you have now? what plan you want to change to?

Re: Downgrade Subscription Package

NDesai — Mon, 29 Sep 2025 00:57:22 GMT

@afzsf PM offers more personalized offers to existing customers. If you port to another carrier, you would then be a new customer if you comeback to PM. You will be able to get the plans that are currently being offered to new customers. Remember, you will lose any loyalty rewards you currently have.