topic Re: SIM not working in Get Support

SIM not working

keshapatel1 — Mon, 29 Sep 2025 01:57:02 GMT

I updated my iPhone to IOS 26 a week ago and ever since I haven’t been able to send messages or contact anyone. My data is also not working anymore even though im paying for it. I have contacted public but received no response. I can’t cancel my number because all of my stuff is under this number. This is the worst customer service ever!! Hoping someone knows how to fix this.

Re: SIM not working

Handy1 — Sun, 28 Sep 2025 22:23:20 GMT

@keshapatel1 Maybe try rebooting the phone or reset network settings see if that helps , but since you already submitted a ticket

keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM not working

hTideGnow — Sun, 28 Sep 2025 22:32:38 GMT

hi @keshapatel1 try Reboot and Reset Network Settings first

if fails, try to re-register iMessage. Go to Settings and remove the phone number first, wait 15 mins and reboot phone. go back Settings and add phone number back

Last, ask PM to refresh the account , please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM not working

keshapatel1 — Mon, 29 Sep 2025 01:14:25 GMT

Iv’e submit multiple tickets in the span of 1 week and still no reply. I factor reset my phone and still nothing is working.

Re: SIM not working

computergeek541 — Mon, 29 Sep 2025 01:15:31 GMT

Re: SIM not working

computergeek541 — Mon, 29 Sep 2025 01:15:50 GMT