topic ACCOUNT LOCKED in Get Support

ACCOUNT LOCKED

999gsw — Sun, 28 Sep 2025 13:21:40 GMT

I can’t get access to my account to pay my bill. I’m not receiving my access code and it says my number isn’t registered.

Re: ACCOUNT LOCKED

softech — Sun, 28 Sep 2025 13:31:04 GMT

@999gsw

If you call 1.855.4PUBLIC from another phone, enter your phone number, does the system find your account?

And you can ask PM CS agent to sort out the login details. Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: ACCOUNT LOCKED

BKNS27 — Sun, 28 Sep 2025 13:34:33 GMT

@999gsw

If you stopped payment for longer than 90 days. Your account will be closed, your SIM will no longer work and you lost your number.

But if you kept up with payment. Try dialing 611 or call 1-855-4PUBLIC from another phone if you have a registered CC or debit.

If not, you can purchase a voucher and enter the voucher number and pin at the same numbers.

Voucher are available at 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway or Staples to restore service.

Contact a CS_Agent help you access your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437