topic Re: Does customer service actually exist? in Get Support

Does customer service actually exist?

Cassarito — Sat, 27 Sep 2025 20:20:37 GMT

I've submitted 2 tickets now but still haven't gotten any response.... Does customer service even exist? Have you ever gotten a response and how long did it take them?

Re: Does customer service actually exist?

hTideGnow — Sat, 27 Sep 2025 20:22:21 GMT

HI @Cassarito

did you check the Community inbox here for PM support agent's reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Message them again for update.

and Yes, the agent usually reply quick, my issues usually are resolved within 2 or 4 hours with couple messages back and forth

Re: Does customer service actually exist?

Cassarito — Sat, 27 Sep 2025 20:32:02 GMT

Yes I am checking that inbox regularly and I've been waiting a day and a half and have submitted 2 tickets but still nothing. I did just find a link in stone other thread to pm an agent so I tried that just now. Back to waiting...

Re: Does customer service actually exist?

BKNS27 — Sat, 27 Sep 2025 20:58:52 GMT

@Cassarito

Whenever I submitted a ticket. The CS_Agent gets back to me within the hour.

Re: Does customer service actually exist?

Kaslf12 — Sat, 27 Sep 2025 21:16:43 GMT

It’s been 6hour no reply

Re: Does customer service actually exist?

Cassarito — Sat, 27 Sep 2025 22:28:28 GMT

I finally got a response within an hour if sending a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And glad I did cuz they had no record of the 2 tickets I submitted

Re: Does customer service actually exist?

hairbag1 — Sat, 27 Sep 2025 23:01:36 GMT

@Cassarito

just as an FYI...it's always best to start your search for your answer by coming here to the Community Forum, post your question...then you'll have suggestions within a few minutes. Unless your issue is account related, you will get crowd sourced suggestions on steps to correct your issue. If it is account related, we'll provide best way to start the process to contact Customer Support to get them helping too.

Re: Does customer service actually exist?

Cassarito — Sat, 27 Sep 2025 23:33:42 GMT

Yes that was definitely my experience lol

I did need an actual cs agent to transfer my number from koodo prepaid but the forum was helpful for the link to pm cs. Great job people 👏. I still don't know why my tickets didn't work 🤷‍♀️ but my issue is resolved now