topic Re: change how 2fa is sent in Get Support

change how 2fa is sent

Carol210 — Sat, 27 Sep 2025 18:19:39 GMT

I want to have the 2fa code sent to me by email. Presently it goes to my cell phone which is not yet aactivated and I cannot get the code that is sent to the cell phone .

Re: change how 2fa is sent

Handy1 — Sat, 27 Sep 2025 18:29:42 GMT

@Carol210

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: change how 2fa is sent

hairbag1 — Sat, 27 Sep 2025 18:30:39 GMT

@Carol210

Log in to your account, see Manage Login (Secured by Eversafe)> make sure email is enabled, then disable (uncheck) beside your Phone number.

Re: change how 2fa is sent

hTideGnow — Sat, 27 Sep 2025 18:30:50 GMT

hi @Carol210

you can do that, BUT, you need to login using 2FA via SMS at least once

so, try to get that done first, then you can change it via My Account, Profile page , Manage EverSafe ID and remove the phone number there

if you cannot login the first time via SMS, ask PM agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: change how 2fa is sent

Chalupa_Batman — Sat, 27 Sep 2025 18:31:07 GMT

@Carol210 wrote:
I want to have the 2fa code sent to me by email. Presently it goes to my cell phone which is not yet aactivated and I cannot get the code that is sent to the cell phone .

Hello @Carol210

If you click on Didn't Get Code, there may be an option there to send to your email. If you don't see that option, then you can contact a CS Agent via @Handy1 links offered.

Re: change how 2fa is sent

CS_Agent — Sat, 27 Sep 2025 18:32:26 GMT

Hello there!

We have sent you a private text message, please share with all us all details there.

thank you so much for your understanding.

Kind regards.

Customer Support Agent.

Re: change how 2fa is sent

slusagm — Sat, 27 Sep 2025 18:32:36 GMT

@Carol210

can you at least get the number activate first? what is the issue?

you can try to ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage