topic Re: Email and phone number not registered in Get Support

Email and phone number not registered

Katbond — Sat, 27 Sep 2025 16:34:10 GMT

I have have another account set up, but I'm unable to login with either the phone number or email associated with that account. They're asking for a valid number or email, but both are. I am unable to sign into that account to start a ticket number, so I've signed into this one hoping to get an answer. The chat bot isn't helping as I'm unable to login to the other account. The number in question is working (ie I'm able to get calls and texts etc) and they're taking payment from me. But it says it isn't registered.

Any help would be much appreciated.

Re: Email and phone number not registered

hairbag1 — Sat, 27 Sep 2025 16:38:35 GMT

@Katbond

you sure you're not using the same email address for both accounts ? You must use a different email address for each.

Re: Email and phone number not registered

Handy1 — Sat, 27 Sep 2025 16:39:15 GMT

@Katbond If chat bot not working you can send direct message to support here

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Email and phone number not registered

Katbond — Sat, 27 Sep 2025 16:43:05 GMT

I did double check that and was lucky to see I saved the original activation email from when I first set it up.

Re: Email and phone number not registered

Katbond — Sat, 27 Sep 2025 16:45:21 GMT

Thank you! I'll send them a message directly.