topic Payment in Get Support

Payment

Kaslf12 — Sat, 27 Sep 2025 16:13:52 GMT

I just did my payement and I was charged on my account and the say I didn’t make the payment and they don’t wanna put my service back and I’m so flipping mad I can cal a real person all I get is robot I took a ticket for whatever and I’ve been waiting for the past 4h

Re: Payment

Handy1 — Sat, 27 Sep 2025 16:33:24 GMT

@Kaslf12 Did you try and reboot the phone or reset network settings see if that helps ? And sorry no live chat support is all through messaging but if chat bot not working for you , you can use this direct link to support if still needed

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

hairbag1 — Sat, 27 Sep 2025 16:41:50 GMT

@Kaslf12

when you log in to your account, you should see a Resume prompt...click it !

Re: Payment

Kaslf12 — Sat, 27 Sep 2025 16:56:40 GMT

Where I can’t see it

Re: Payment

hTideGnow — Sat, 27 Sep 2025 17:01:48 GMT

hi @Kaslf12

check the payment history to see if PM shows they charged you

Re: Payment

Kaslf12 — Sat, 27 Sep 2025 21:14:12 GMT

Yes I checked and I was charged

Re: Payment

hTideGnow — Sat, 27 Sep 2025 21:18:01 GMT

hi @Kaslf12

is the money just showing as Available funds and didn't use for renewal ? If it is , login My Account using Incognito/private/secrete mode, put the account as Lost/Suspend first. Logout My Account. Wait 15 mins and Login back in using Incognito/private/secret mode and unsuspend it , this will force the system to use the money to renew

Re: Payment

Kaslf12 — Sat, 27 Sep 2025 23:53:21 GMT

And how am I supposed to put myself on incognito mode