topic Re: Credit card in Get Support

Credit card

LornaMcBride — Tue, 04 Jan 2022 10:07:43 GMT

I need to update my credit card information

Re: Credit card

Triguy — Tue, 23 Nov 2021 17:25:37 GMT

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..

Re: Credit card

hairbag1 — Tue, 23 Nov 2021 17:26:11 GMT

@LornaMcBride wrote:
I need to update my credit card information

Re: Credit card

Tiprix — Tue, 23 Nov 2021 17:26:23 GMT

@LornaMcBride

Log into the self serve account. In the payment section, you should see

"Manage my card - Update or remove my Credit or Visa debit card" at the bottom of the page. You should be able to update you credit card information there.

Re: Credit card

hTideGnow — Tue, 23 Nov 2021 17:29:22 GMT

@LornaMcBride you can do this easily using Self-Serve My Account.

Go to Payment Tab and click Manage My card at the bottom and the click Replace current credit card.

Re: Credit card

t_p — Tue, 23 Nov 2021 17:45:47 GMT

@LornaMcBride wrote:
I need to update my credit card information

@LornaMcBride

Go to the Payment tab in your PM account.

> Manage my card > Replace your card

Re: Credit card

Anonymous — Tue, 23 Nov 2021 17:48:34 GMT

@LornaMcBride

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

Re: Credit card

pkaraa — Tue, 23 Nov 2021 17:53:34 GMT

login into my account->payment, Under manage my autopay, there is a line in fine prints for managing your Card with the link to the change credit card info page.

Re: Credit card

darlicious — Tue, 23 Nov 2021 18:47:33 GMT

@LornaMcBride

I just click on one time payment and in the middle of the page you can click on manage my card. Then I follow this procedure....

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Choose replace card rather than remove card.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.