topic Re: transfer PM phone number to new phone in Get Support

Re: transfer PM phone number to new phone

Aminjca — Sat, 27 Sep 2025 07:09:16 GMT

Can you please help me transferring my eSIM from my iphone 14 to my new iphone 17? I’ve traded the phone via Apple and I have to return the phone and I’m stuck:(

Re: Esim transfer to new phone ?

Aminjca — Sat, 27 Sep 2025 07:02:14 GMT

But I dont see any option to purchase a new eSIM! It’s all about physical SIM. Could you please advise?

Re: eSIM

Aminjca — Sat, 27 Sep 2025 07:45:45 GMT

My app doesn’t have eSIM option! It’s only physical SIM! Even when I try the Change SIM, it doesn’t give me the option to. Please assist me. I have traded my iphone and I have to return my old phone. Iphone 14 to 17

Re: transfer PM phone number to new phone

softech — Sat, 27 Sep 2025 11:02:21 GMT

@Aminjca

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: Esim transfer to new phone ?

computergeek541 — Thu, 18 Dec 2025 17:27:43 GMT