topic Re: My apps are not working on data in Get Support

My apps are not working on data

Kwh_1 — Mon, 22 Sep 2025 04:03:14 GMT

Hi there, None of my apps, ie chrome, Google, Gmail etc are opening when not on wifi. I noticed it this afternoon. Airplane mode is off and Mobile data is on. I have 1 GB left of my 12 GB and verified this in my account on the PM website. The apps are allowed to used background data on my phone. I had not been into settings to change anything for it to happen. I have looked in settings but do not see anything that has changed.

edited by computergeek541: changed category labels as this discussion isn't related to Community

Re: My apps are not working on data

Rastin — Mon, 22 Sep 2025 04:39:05 GMT

Have you tried rebooting your phone? Maybe try and reset network settings.

Re: My apps are not working on data

softech — Mon, 22 Sep 2025 10:25:22 GMT

@Kwh_1 check if you have enabled Mobile Data Limit on the phone. PM has a 30 days cycle and the limit on the phone is for monthly, which eould not work correctly

Re: My apps are not working on data

Kwh_1 — Sat, 27 Sep 2025 02:33:24 GMT

Hi Softech, my problem has come back today for some reason. I tried changing the data limit to a higher number higher than the actual limit but change. I tried toggling the limits, airplane mode similar to the first time. Do they need to reset from PM side? Right now I'm at about 9.94 GB of my 12 GB limit so it shouldn't be a problem. I have my limit set to 12gb and my warning set to 11gb. Not sure what else it could be. Any ideas?

Re: My apps are not working on data

softech — Sat, 27 Sep 2025 02:36:11 GMT

@Kwh_1

because PM cycle is 30 days while the phone cycle is monthly, it is better to completely disable the mobile limit on the phone

if you really need the mobile data limit, then you will need to update the cycle start date to match your current PM cycle , and you have to do it every cycle

(Change the "Billing cycle and data warning" to match the start date of the current PM cycle start date)

Re: My apps are not working on data

Kwh_1 — Sat, 27 Sep 2025 03:28:20 GMT

Ok I figured it out. I do not have 12gb I have only 10 which is why it has stopped at 9.94. I had a one time 2gb gift which made me think I had 12gb. Thanks for your help and my apologies for any confusion. I glad it was figured out.