topic Re: Data stopped working suddenly (renewal date) in Get Support

Data stopped working suddenly (renewal date)

vlin — Sat, 27 Sep 2025 01:04:14 GMT

I noticed my data stopped working today and I haven’t made any changes to my plan. I noticed today is the renewal date so I wonder if that impacted it - I’m on auto subscribed in case that helps.

I’ve tried all the suggestions (eg turn off phone, reset etc)

thanks!

Re: Data stopped working suddenly (renewal date)

softech — Fri, 26 Sep 2025 22:57:47 GMT

@vlin

Voice calls work?

TryReset Network Settings

And make sure disable Mobile Data Limit

Re: Data stopped working suddenly (renewal date)

vlin — Fri, 26 Sep 2025 23:19:47 GMT

Thanks @softech ! I reset my network settings and it still doesn’t work. How do I disable my mobile data limit?

Re: Data stopped working suddenly (renewal date)

softech — Fri, 26 Sep 2025 23:27:15 GMT

@vlin what phone do you have? Only Android phones have the data limit settings

Data limit on Samsung phone (would be similar on other Android phone), go to Settings > Connections > Data usage > Billing cycle and data warning.

Re: Data stopped working suddenly (renewal date)

vlin — Fri, 26 Sep 2025 23:31:14 GMT

I see - I have an iPhone 14 Pro. Voice calls also do currently work. Tried resetting a few more times and restarting the phone but still not working 😕

Re: Data stopped working suddenly (renewal date)

softech — Fri, 26 Sep 2025 23:33:05 GMT

@vlin

If you have a physical sim, test it with another phone

And submit a ticket with CS agent and ask them to re-provision your sim/account

open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Data stopped working suddenly (renewal date)

vlin — Fri, 26 Sep 2025 23:39:00 GMT

Thanks so much, will try that again!