topic Re: RCS Fix in Get Support

RCS Fix

kb_mv — Wed, 24 Sep 2025 11:25:14 GMT

PM has implemented some fixes on their end. They have sent out a SMS to people outlining the fix needed on our end. In app turn off RCS. Go into app info clear data AND cache, force stop, reboot phone. Open messaging app and turn on RCS. It worked immediately for me. This was the issue I submitted to them yesterday and they were very quick (within 30 mins each time) to reply. This SMS just came out.

Provided by @on2wheels, On iOS the instructions were to disable RCS, reset networks, the phone will restart and then you need to reenable RCS.

Re: RCS Fix

hTideGnow — Tue, 23 Sep 2025 19:52:01 GMT

thanks @kb_mv

Re: RCS Fix

on2wheels — Tue, 23 Sep 2025 21:27:35 GMT

On iOS the instructions were to disable RCS, reset networks, the phone will restart and then you need to reenable RCS. This worked for me, it is now working, thankyou PM admins. @kb_mv can you add that to your post so it doesn't get lost?

Re: RCS Fix

z3row0rm — Tue, 23 Sep 2025 21:06:52 GMT

Works for me on iOS, thanks!

Re: RCS Fix

LitlLdy — Tue, 23 Sep 2025 21:13:14 GMT

@on2wheels wrote:
On iOS the instructions were to disable RCS, reset networks, the phone will restart and reenable RCS. This worked for me, it is now working. @kb_mv can you add that to your post so it doesn't get lost?

I can confirm it’s working on my iPhone also. Except I wanted my eSIM back (installed a SIM Card the other day to replace my eSIM due to I was told it may fix RCS which didn’t) so I purchased an eSIM after making sure RCS toggle was off in message section, rebooted iPhone, checked IMS Section & it showed “Voice, SMS & RCS” finally, then I checked the message section to toggle it on but it was automatically turned on! I sent a test message to another phone & it successfully sent, was received & also received response back through RCS! 👏🏻

Re: RCS Fix

kb_mv — Wed, 24 Sep 2025 11:25:29 GMT

@on2wheels Done

Re: RCS Fix

JohnPerinbam — Fri, 26 Sep 2025 14:45:08 GMT

Many thanks for this. I’ve been looking into this on iOS for several days and this solved the issue!! Cheers!

Re: RCS Fix

Harv2 — Fri, 26 Sep 2025 21:13:46 GMT

You said “go into app info” where do I find that on my IPhone? Thx

Re: RCS Fix

Harv2 — Fri, 26 Sep 2025 21:18:01 GMT

Found it. Thx so much.