topic Phone NOT working in Get Support

Phone NOT working

Bainjustin — Fri, 26 Sep 2025 18:35:48 GMT

so I am attempting to port a number from Lucky mobile when I was activating my eSIM, my phone froze and then it glitching somehow it deleted my new eSIM so I had to buy another SIM card after paying over $50 for the plan and now my number isn’t being poured correctly I can’t receive phone calls, and nobody will answer me and it’s been since Wednesday. It’s now Friday evening . I have submitted two tickets and I still go unanswered and there’s no way to communicate with the staff here so I am forced to post on this bulletin board.

Re: Phone NOT working

slusagm — Fri, 26 Sep 2025 18:37:52 GMT

You need PM to help, and you might need to change back to a physical sim first. Ask PM

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote