topic Calls not getting through in Get Support

Calls not getting through

Kamila92 — Sat, 27 Sep 2025 01:11:27 GMT

I use PM and when someone calls me, it goes straight to my voicemail. Unless they call twice in a row quickly. If they call twice in a row quickly I can get a call. It is important because if someone important calls me they call once and they just leave a message and this is not effective.

Re: Calls not getting through

slusagm — Fri, 26 Sep 2025 18:37:06 GMT

What phone do you have?

Check if you phone is on PM's VoLTE whitelist as that could be the reason

https://www.publicmobile.ca/en/on/get-help/articles/volte

Also, try reboot, and Reset Network Settings

Re: Calls not getting through

Kamila92 — Fri, 26 Sep 2025 21:07:53 GMT

I checked both IMEI numbers on my phone and they are not compatible. I started having this issue 3-5 days ago and it wasn't there before. What can be done in this situation now?

Re: Calls not getting through

Kamila92 — Fri, 26 Sep 2025 21:23:23 GMT

Nvm I got the phone working properly by resetting network settings. Thanks a bunch.