topic Re: Can't see Purchase Esim in Public Mobile App in Get Support

Can't see Purchase Esim in Public Mobile App

Chipper419 — Sun, 09 Mar 2025 22:10:58 GMT

I'm trying to download an Esim in the Public Mobile App by following the instructions and going to Purchase A Sim Card, but there's no Esim option when i go there. When I try to purchase an esim on the browser, it tells me to go to the app.

Basically something's wrong with my physical sim tray input on my phone, and I'm trying to switch my account to an esim.

Any advice on how to do this?

Re: Can't see Purchase Esim in Public Mobile App

slusagm — Sun, 09 Mar 2025 22:13:05 GMT

On the app, go to Account page and click Purchase sim card, then the esim would be an option there

Re: Can't see Purchase Esim in Public Mobile App

BKNS27 — Sun, 09 Mar 2025 22:28:43 GMT

@Chipper419

I didn’t have any issues. I clicked on Account tab>Purchase SIM Card>option of SIM or eSIM.

Re: Can't see Purchase Esim in Public Mobile App

Chipper419 — Sun, 09 Mar 2025 22:28:54 GMT

Thanks for your response. When I go to Purchase sim card, there is no esim option. Only the $10 physical sim option.

Maybe cuz my phone isn't recognizing my sim card right now and it's only on wifi? I dunno!

Re: Can't see Purchase Esim in Public Mobile App

Chipper419 — Sun, 09 Mar 2025 22:29:49 GMT

I only see the Sim Card ($10) option

Re: Can't see Purchase Esim in Public Mobile App

BKNS27 — Sun, 09 Mar 2025 22:31:28 GMT

@Chipper419

What is the make and model of your phone? Probably doesn’t matter but it might not be eSIM compatible. Dunno.

Re: Can't see Purchase Esim in Public Mobile App

Chipper419 — Sun, 09 Mar 2025 22:31:53 GMT

It's an iphone 14

Re: Can't see Purchase Esim in Public Mobile App

megzbowdridgexo — Sun, 09 Mar 2025 23:11:10 GMT

I'm going through the exact same problem.

Re: Can't see Purchase Esim in Public Mobile App

minimalist — Fri, 26 Sep 2025 00:23:44 GMT

There is no option for eSIM. My phone is 17 pro max

Re: Can't see Purchase Esim in Public Mobile App

BKNS27 — Fri, 26 Sep 2025 01:14:36 GMT

@Chipper419

If there are no eSIM option when you click on Purchase SIM Card then contact a CS_Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437