topic Re: Phone Number Transfer in Get Support

Phone Number Transfer

BeeBran — Thu, 25 Sep 2025 21:46:15 GMT

Hello I tried to transfer my phone number over but ended up messing up my IMEI and account numbers can someone please reach out to me so I can rectify this? Thanks.

Re: Phone Number Transfer

Chalupa_Batman — Thu, 25 Sep 2025 21:48:00 GMT

@BeeBran wrote:
Hello I tried to transfer my phone number over but ended up messing up my IMEI and account numbers can someone please reach out to me so I can rectify this? Thanks.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Phone Number Transfer

slusagm — Thu, 25 Sep 2025 21:53:28 GMT

@BeeBran

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Phone Number Transfer

lekep — Thu, 25 Sep 2025 23:20:05 GMT

Can you send me the number as well? I have issue with number transfer as well

Re: Phone Number Transfer

slusagm — Thu, 25 Sep 2025 23:26:09 GMT

@lekep wrote:
Can you send me the number as well? I have issue with number transfer as well

@lekep

Sent

Re: Phone Number Transfer

Nickyjt — Fri, 26 Sep 2025 11:55:00 GMT

Hey can you please send me the number I did the transfer last night and now I have no service and need to go to work